FAQ

TUMBLER INFO
Please read through all FAQs about MCO Crafts

What are ready Ready To Ship (RTS) tumblers?
RTS tumblers are tumblers that I have made without a request for the specific design. These tumblers will ship in 1-2 business days. Please subscribe to our website to receive email updates for when these are added to our website! 

When are restocks?
Restocks will happen every 2-3 weeks for as long as customers are wanting that design. Please subscribe to our website to receive email updates on these items. 

Do you take custom orders?
WE DO! We have very few spots available for custom orders. We will have an alert on our website when customs are closed and when they are open. Subscribe to our email list for updates on custom orders. 

Tumbler Care
All of my tumblers are made with FDA approved food safe epoxy. They keep your drinks cold for 24 hours and hot for up to 8 hours !
Tumblers need to be treated with care because they were created with care.
Handwash only and towel dry
Do not soak
Not dishwasher or microwave safe
Do not drop
Soaking your tumbler could result in cracking so be sure to towel dry. Dropping your tumbler could result in chipping because of the hard, glass like finish.

I try my hardest to make sure each and every tumbler I send out is perfect but due to the handmade nature of my tumblers, minor imperfections are sometimes unavoidable such as specs of glitter or dust.

Each tumbler is handmade so no two will be exactly the same. Please be mindful of that when you receive your purchase. It might be slightly different from the item in the picture. 

WE DO NOT ACCEPT RETURNS OR EXCHANGES. You can cancel your order within 24 hours of placing it, but after the 24 hours, we cannot guarantee your order will be cancelled. 

TIPS!
We have added a "tip" option to our checkout. All tips left will be divided between the family members that have so generously donated their time to help  me get orders made and shipped out. 

Do you do local delivery? Is pick up an option?
If the delivery address is within a 10 mile radius of us, we do offer delivery. Delivery fee is $5. 
If you are local, you can select to do porch pick up. There is no fee for your to pick up from our location. 
Should you choose either of these options, once your order is ready, we will call/text the phone number listed with your order to schedule a time for this.